At DreamFlick, we take pride in delivering high-quality photography services and ensuring that your special moments are captured perfectly. If you need to cancel your appointment or are unsatisfied with our service, our refund policy is as follows:
If you cancel your photo session at least 7 days before the scheduled date, you are eligible for a full refund.
Cancellations made 3 to 6 days before the session will receive a 50% refund of the booking fee.
Cancellations made less than 3 days before the scheduled session are non-refundable.
If you are dissatisfied with the photos or the overall experience, please contact us within 7 days of receiving your final images. We will offer a re-edit, a reshoot (if possible), or a partial refund depending on the situation.
If you do not show up for your scheduled session without prior notice, no refund will be issued.
If you arrive more than 15 minutes late, we may need to shorten your session time, and no refund will be given for any missed time.
Due to the custom nature of our photo products (prints, albums, etc.), these orders are non-refundable once the production process has begun.
We strive to ensure every client has a positive and memorable experience. If you have any questions or concerns regarding our refund policy, please don’t hesitate to reach out to our customer service team.
Thank you for choosing DreamFlick to capture your precious moments!